Shipping policy
Shipping Policy
Thank you for visiting usousouo.com and shopping here. The following are the terms and conditions that constitute our standard shipping policy. We are committed to working with a reliable international logistics network to ensure your goods arrive safely and efficiently.
1. Order Processing Time
- All orders will be verified, processed, and shipped within 1-3 business days.
- No shipping, shipping, or parcel transfer will be arranged during weekends or public holidays.
- In case of a surge in order volume, shipping may be slightly delayed. Please allow for additional delivery days during transit.
2. Shipping Costs and Estimated Delivery Time
The accurate shipping cost for your order will be calculated based on the destination at checkout and clearly displayed before you execute payment.
- Standard Cross-Border Shipping: Estimated delivery time for all orders is 7-15 business days.
- Free Shipping on Orders Over a Certain Amount: Standard shipping costs will be automatically waived when your order total reaches or exceeds the minimum threshold published on our website homepage.
*Please note that delivery delays may occasionally occur due to uncontrollable factors such as international customs clearance, carrier sorting bottlenecks, or severe weather.
3. Shipment Confirmation and Order Tracking
- Once your package leaves our fulfillment center, a shipment confirmation email will be automatically sent to your email address, containing your real-time tracking link.
- The tracking number will typically be activated and begin updating the shipping path within 24-48 hours.
4. Damage and Loss Handling
- usousouo.com is not directly liable for damage or loss of goods during transit caused by the carrier.
- If you receive damaged goods, please take photos as evidence and immediately contact the shipping carrier to file a formal claim. Before filing a claim, please retain all original packaging materials and damaged goods.
5. Incorrect Address Disclaimer
- Buyers are responsible for ensuring that the shipping address entered at checkout is completely correct and deliverable.
- For transaction security reasons and to avoid wasting transportation resources, once a package enters the carrier's delivery network, we will not be able to process any address modification requests. We are not responsible for packages being delivered incorrectly due to an incorrect address provided by the buyer.
6. Contact Information
If you have any questions about the delivery status of your order, please feel free to contact our logistics support team:
- Customer Service Email: davebeck314@outlook.com
- Online Store Address: usousouo.com